Inhibiting Factors For E-Government Adoption: The Pakistan Context

Developing countries are facing immense challenges in moving to electronic forms of government (e-Government) for integrated service provision. This research considers an Asian economy, within an underdeveloped context, through a particular focus upon Pakistan. This region, over many years, has experienced economic and political instability, poor governance and deteriorating government institutions. Consequently, there is a need to reconsider the tiers of government, in particular Local Government (LG), including their internal operational activities through the potentially beneficial adoption of e-Government systems. There is clearly a requirement to deliver end-to-end ‘joined-up’ public services in this respect to key stakeholders, e.g. citizens. This research identifies factors which inhibits eGovernment adoption and proposes an achievable approach to enacting Information and Communication Technology (ICT) enabled delivery of services. The contribution is to identify the significant problems of meeting stakeholder demands which are attributed to several issues within LGs’ organisational, social, operational, political, strategic, and technological structures.